I was sitting at my desk yesterday when I received a phone call from a lady asking about our copy machine. That raised a red flag. Our current company that we use got bought out by Ricoh so when the lady said she was with Ricoh I was a little hesitant as to what the purpose of the call was. They NEVER call us, WE call them. Was she legit or was she an impostor working on her sales angle...........?
I peppered her with a few questions of my own using my P.I. skills to try and dig deeper as to her purpose. She asked for the model number on the machine and I thought I'd humor her and go look. I figured if she was legit then she should already have our account information so I was ready to challenge her when I got back to the phone.
I picked up the line and said, "Thank you for holding. Can I ask what this call is regarding?"
Her immediate response was "NO!" followed by a click.
She seemed so astonished that I would dare question her sales call and she responded in a voice that said I had a lot of nerve to talk to her that way. Let her not forget that SHE is the one who called ME. LOL!
Gives me a whole new perspective on the fun you can have with sales calls. :)